Terms and conditions of sale
General conditions of sale for online purchases on the site DRUM ART
These general conditions of sale (“General Conditions”) are regulated by the Consumer Code (D. Lgs. n. 206/2005 and s.m.i.) and by the norms on electronic commerce (D. Lgs. n. 70/2003 and s.m.i.) and apply exclusively to distance selling via web of the Products shown on DRUMART.it, in correspondence of which the “Buy” button is present, and of the Services as indicated in these General Conditions as well as on the page drumart.it/conditions-of-sale. Translated with www.DeepL.com/Translator (free version) In the event of changes to the General Conditions, the General Conditions published on the Site at the time the Customer (hereinafter “Customer”) sends the order will apply to the purchase order, as specified in articles 3 and 4 of these General Conditions (hereinafter “Purchase Order”).
The Products and Services with the relative Prices as present on the DRUM ART Site, constitute an offer to the public in accordance with the terms specified in the General Conditions on DRUMART.it. The Terms of this offer apply only to purchases made on the above Website. The purchase contracts entered into on the Site and concerning Products and Services (hereinafter “Purchase Contracts”) are concluded with G.B.T. s.n.c.
All Product Prices shown on the Site include VAT and are those currently in force on DRUMART.it. In case of VAT changes, included in the prices, we will be obliged to adapt to the legislation in force. If, due to unforeseeable inconveniences or technical failures independent from DRUM ART’s will, the price indicated on the site should be clearly lower than the one actually applied to the goods offered, DRUM ART will contact the Customer without delay, who can choose whether to pay the difference in price and receive delivery of the goods or to obtain the immediate cancellation of the Order, with contextual restitution of the price paid. Translated with www.DeepL.com/Translator (free version) Transportation and Delivery charges and charges related to further Services provided by DRUM ART, as indicated in the following paragraphs, if applicable, are adequately detailed in the Purchase Order. Products and Services are subject to the Price shown on the DRUM ART Site, at the time the Order is placed, without any consideration of previous offers or eventual price changes subsequently occurred.
Purchase Orders shall be placed online through DRUMART.it. In order to proceed to the compilation of the Purchase Order the Customer will be able, in alternative, to follow the following modalities:
a) If the Customer is already a registered DRUMART user (hereafter “Registered User”), it will be sufficient to enter his/her access credentials (username and password) by inserting them in the appropriate fields of the login page.
b) If the customer is not a registered user, it will be sufficient to enter the required data in the appropriate form, necessary to make the purchase. DRUM ART reminds that the Customer, before proceeding with the Purchase, can at any time become a registered User by carrying out the relevant online registration procedures by clicking on the login page and from here “Register”.
The Customer correctly completes the order process if the Website does not show any error message (the system cannot detect errors in reference to the data entered by the Customer in the field dedicated to billing and shipping addresses). The Purchase Agreement will be concluded between DRUM ART and the Customer at the moment of the receipt by DRUM ART of the Order placed by the Customer, who will be consequently bound to the payment of the relevant price. DRUM ART will acknowledge receipt of the Order by sending an order confirmation e-mail (hereinafter “Order Confirmation”) to the e-mail address provided by the Customer. Such Confirmation will summarize the Products and Services selected, the relevant Prices (including Delivery charges and any additional charges for any additional Services requested by Customer), the delivery address, the order number (hereinafter the “Order Number”), the General Conditions of Sale set out therein and any special conditions applicable to the individual Order and determined following specific Customer requests. DRUM ART reminds the Customer to verify with the maximum attention and care the correctness of the data contained in the Order Confirmation and to communicate to DRUM ART within the next day the request of eventual modifications; in some cases this can involve the cancellation of the Order itself (by way of example but not exhaustive the insertion of the wrong postal code). The Order Number, generated by the system and communicated by DRUM ART, shall be used in any communication with DRUM ART. Occasional non-availability of Products offered on DRUMART.it is possible. If the Products chosen by the Customer are not, in whole or in part, available, DRUM ART will inform without delay. In these cases, if the Customer has already sent and paid for the Order, DRUM ART will immediately refund the price of the unavailable goods and the related Order will be cancelled, except for any portion of the Order related to further goods and services purchased and available.
The payment of the Order will have to be effected at the moment of the forwarding to DRUM ART of the same Order. The payment will have to happen on-line with Credit Card, PayPal, Bank Transfer or with Gift Card DRUM ART following the indications brought in the same Site.
Payment through one or more DRUM ART Gift Cards can be made in the following ways:
a) The entire Purchase Order may be paid for using only DRUM ART Gift Card(s) or, in the event that the total amount of the DRUM ART Gift Card(s) is not sufficient to cover the entire amount of the purchase, using a combination of DRUM ART Gift Card(s) and Credit Card or PayPal.
b) In order to proceed with the payment by DRUM ART Gift Card(s), it will be necessary to enter the relevant Number shown on the back of the DRUM ART Gift Card(s) or its digital version.
d) Any remaining balance of the used DRUM ART Gift Card(s) will be automatically indicated by the system at the time of payment.
In case you need to receive an invoice, please contact our customer service. Remember that the data for the issuance of the invoice must coincide with those entered in the billing address. Be careful to enter the VAT number under “additional information”, before completing the order.
For the issuance of the invoice the information provided by the customer will be used. DRUM ART therefore reminds the Customer to always verify, with maximum attention, the accuracy of the information provided. The electronic invoice is not modifiable the day after issue.
HOW WE PROTECT DATA TRANSMISSION
Drum Art uses the SSL (Secure Sockets Layer) protocol to protect your sensitive data such as passwords and credit card numbers. Thanks to this protocol the information is encrypted and protected from any kind of attack. During the phases in which sensitive data is transmitted, login or payment, a padlock or similar symbol will appear at a point in the browser, indicating that the data is transmitted via secure protocol.
Delivery and Shipping
Shipping times are 2-5 working days from the moment you receive the shipping confirmation email. When the package will be shipped from our warehouses, you will receive a shipping confirmation email in which you will find a link to click and follow the delivery that takes place between 9.00 and 18.00, Monday to Friday. It is possible that the times change depending on the area. We recommend that you check the link to be updated in real time on any possible changes. Access the section “My orders” to check your shipment.
For all orders over € 100 the shipping is free.
For orders which amount is less than € 100, the shipping cost is € 3.50.
In case of return of the order, the cost of standard shipping will not be refunded.
If you need your package to be delivered faster you can choose express delivery with Dhl at € 8.90.
CHANGE SHIPPING ADDRESS
To change the delivery address, you can contact the courier by providing the tracking code or tracking number after the first failed delivery attempt. At the time of shipment, we will send you an email that contains the traceability link to track your order. By clicking on that link you will be able to view the tracking code/shipping number.
Return and Refund
RIGHT OF WITHDRAWAL
If you are not satisfied with your order, you may exercise your right of withdrawal within 14 days of receipt of the shipment (the days will begin to be calculated on the basis of proof of delivery). The products must be returned intact and with the packaging in which the product was received.
Fill out the return request by entering the details of your order and wait for the authorization email.
Once you receive the return authorization email, ship the products to:
Contrada S. Antonio, 66
63848, Petritoli (FM)
Return shipping costs are the responsibility of the customer, as well as the choice of carrier.
Responsibility for delivery of the shipment is the responsibility of the customer.
The Notice of Withdrawal must specify the will to withdraw from the Purchase and the Product/Service(s) for which you intend to exercise the right of withdrawal.
Following the correct exercise of the right of withdrawal, as outlined in art. 52 and ss. of the Consumer Code as mentioned above, DRUM ART will forward to the Consumer, via e-mail, the Practice Number. This number must be indicated by the Consumer at the time of return of the Product/s (hereinafter “Return”). The return of the Product/s must take place within 14 days from the date on which the Consumer has communicated his/her decision to withdraw pursuant to art. 52 of the Consumer Code mentioned above. Such aforementioned term will be respected if the Consumer sends back or returns the Product/s subject to withdrawal before the expiry of the 14 days. The Consumer will be able to return the Product/s providing for the relative shipment. In order to make the return of the Products easier, DRUM ART offers to its Consumer Customers, who request it, a paid transport service dedicated to the return of the Product/s object of the Withdrawal. For any information on costs and methods of transport for the Return of the Product(s), you can contact us through the channels listed on the page DRUMART.it/contacts. DRUM ART reminds its Consumers that transport costs for the return of the Product(s) subject to withdrawal are borne by the Consumer and that the Return is under the complete responsibility of the Consumer. DRUM ART also reminds its Consumer Customers, prior to the Return, to check that the Product(s) being returned are intact and in a normal state of preservation, in their original packaging, complete in all its parts (including packaging and ancillary documentation). DRUM ART reminds its Consumers that in case of “Idea Change” exercised within the day following the date of conclusion of the Contract, the Consumer will not be charged for the expenses related to the return of the Product/s object of the Withdrawal.
The Consumer, in accordance with the regulations in force, will only be responsible for the decrease in the value of the Product(s) resulting from the handling of the Product(s) other than that necessary to establish the nature, characteristics and functioning of the Product(s). If the right of withdrawal has been properly exercised in accordance with the provisions of Articles. 52 et seq, DRUM ART will refund the Consumer the entire amount already paid for the purchase of Products and/or Services, including Delivery Charges and any additional costs incurred (e.g. costs for the Measurement Survey service as per art. 9.e and for the Assembly of Kitchens as per art. 9.d2) ), within 14 (fourteen) days from the day in which it was informed of the Consumer’s decision to withdraw from the Purchase Agreement. The amount will be refunded by the same means of payment used by the Consumer for the initial transaction, unless expressly requested otherwise by the Consumer and provided that the Consumer does not incur any costs as a result of the refund. DRUM ART, pursuant to and for the purposes of art. 56 of the Consumer Code as amended by Legislative Decree no. 21/2014, reserves the right to withhold the refund until it has received the Product(s) or until the Consumer has demonstrated that it has shipped the Product(s), whichever comes first. This right will not be applied by DRUM ART if the Consumer has used the Return Transport Service provided by DRUM ART for the return of the Product(s).
RECEPTION AND MANAGEMENT OF RETURNS
Each activity will be notified by email and you can follow it simultaneously by accessing your private area. Please note that Drum Art does not allow changes of merchandise, but will refund the cost of returned items. The refund will be based on the method of payment you used to complete the purchase no later than 30 days from the date of receipt of the return. For more information and to know in detail the conditions for exercising the right of withdrawal, you can refer to our legal area.
BUY A GIFT CARD
Looking for a useful gift for your drummer boyfriend/friend/son? Opt for Drum Art gift vouchers! Whatever the event to be celebrated and your budget, our shop offers you the opportunity to give your loved ones a custom voucher. All it takes is a few clicks to choose the Drum Art voucher and the recipient’s amazed and grateful expression will be the proof of having hit the mark.
Choose a fantasy, customize the voucher and select the desired shipping: three clicks are enough to make a pleasant surprise! Start by previewing the voucher designs to find the one that best suits the occasion to be celebrated. Then choose the value of the voucher, indicate sender and recipient and leave a message. Print the voucher to deliver it personally or Drum Art will send the gift by mail or e-mail.