Warranty and Maintenance

4 YEARS
WARRANTY

DrumArt shells and our hardware have 4 years warranty: 2 supplied by the dealer as per European regulations, 2 provided by DrumArt.

The warranty does not cover damages caused by falls, bumps or carelessness of the instrument.

What snare drum did you purchase?

FIRST SERIES

If you have purchased a snare drum “First Series” Drum Art, but you have lost the certificate of guarantee of the product, click on the button to download the form to fill out with the characteristics and data of the snare drum.

FAT BOY

If you bought a snare drum Drum Art “Fat Boy” Series, but you have lost the certificate of guarantee of the product, click on the button to download the form to fill out with the characteristics and data of the snare drum.

Restyling Drum Art

Customer care and restyling

If the musical season has stressed your Drum Art snare drum and you want to bring it back to its original splendor, rely on the make-up of expert hands!
If you have purchased one of our products and want to receive assistance or request a maintenance service, write us through the form below: we will send you an email with all the information on how to proceed.

    NAME*
    COGNOME*
    EMAIL*
    TELEPHONE NUMBER*
    FLAGSHIP STORE*
    SNAREDRUM MODEL*
    CONSTRUCTION DATE*
    SERIAL NUMBER*
    ARE YOU SATISFIED WITH THIS INSTRUMENT?*
    WOULD YOU BUY ANOTHER ONE? If yes, which one?*

    WHAT OTHER PRODUCTS DO YOU EXPECT FROM DRUMART?*

    MESSAGE

    THAT I HAVE READ AND ACCEPTED THE PRIVACY POLICY PURSUANT TO THE NEW GENERAL DATA PROTECTION REGULATION (GDPR) OF THE REG. EU 2016/679 AND AFTER READING THE EXTENDED PRIVACY POLICY qui.

    ALLOW THE PROCESSING OF YOUR PERSONAL DATA TO ENABLE US TO CONTINUE SENDING OUR NEWSLETTER ABOUT PREVIEWS, NEWS ON OUR PRODUCTS AND NEW COLLECTIONS AND FOR OTHER MARKETING PURPOSES. READ THE EXTENDED PRIVACY STATEMENT HERE.
    I GIVE MY CONSENTI DON'T GIVE MY CONSENT

    TIPS TO ALWAYS GET THE MOST OUT OF YOUR "DRUM ART"

    • Be in love with you snare drum
    • Do not expose it to the hot sun for long periods
    • e.g. after soundcheck
    • Do not leave the instrument in humid environments
    • Clean the snare strainer mechanism with a microfibre cloth after use
    • Handle with care

    HOW TO ACHIEVE 100% FROM YOUR "DRUM ART"

    • Check the condition of the batter head
    • Check the condition of the resonant head (very important)
    • Check the condition of the snare wires after 12 months use
    • Check the snare wire tension and setting. This is very important as its is 50% of the snare sound.
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